Dawood Marble & Granite is a family-owned marble production and retail business based in Abbottabad, Pakistan. They've been in the industry since 1995 - owning quarries, operating cutting and polishing facilities, and delivering natural stone across Pakistan. Their clientele ranges from individual homeowners to large construction projects.
Before this project, they had no web presence. No website, no landing page, no digital catalog. Their entire business ran on word-of-mouth, WhatsApp messages, and showroom walk-ins.
The owner wanted a website. But the typical barriers were all present: he communicates in Roman Urdu - not English, not formal Urdu script, but the colloquial, phonetic Urdu that millions of Pakistanis type daily on WhatsApp and SMS. Zero technical knowledge. No understanding of WordPress, hosting, domains, design systems, or web development. A small-to-medium marble business in Abbottabad doesn't have $5,000-$15,000 for a professional web agency. And business owners don't have weeks for discovery calls, wireframe reviews, content questionnaires, and revision cycles.
In the traditional agency model, this client either never gets a website, or gets a template-based one that doesn't represent his business accurately.